SHIPPING + RETURNS
S H I P P I N G
The Costume Room offer complimentary worldwide shipping on all our pieces. We ship with An Post, the Irish postal service.
Delivery is tracked and requires a signature. If An Post is unable to deliver your piece to you, they will leave a delivery notification docket for you.
The Costume Room pieces are made to order to avoid waste and deadstock, your order will be dispatched two to three weeks after receipt of payment, please see announcement bar at the top of The Costume Room site for current production time. You will receive a tracking number by email as soon as your order has been shipped and it is on its way. If you need your piece sooner, then please send us an email info@thecostumeroom.com and we will do our very best to accommodate you with your order.
For shipments to non-EU countries the customer is responsible for all import duties, customs and local taxes. Payment is necessary to release the order from customs on arrival. Please note that we are unable to advise the amount this may be.
We cannot be held responsible for loss or damage of items while in transit.
ESTIMATE DELIVERY TIMES
Within Ireland: 2 to 5 working days
From Ireland to Europe: 3 to 7 working days
From Ireland to the rest of the World: 5 to 10 working days depending on your countries customs procedures & postal service delivery times.
R E T U R N S
REFUNDS
We rarely receive returns due to the pure quality and craftsmanship of our pieces, it is very important to us you are 100% happy with your purchase and your shopping experience with The Costume Room. If for any reason you are dissatisfied with your purchase, we will happily refund or exchange any goods returned to us within 14 days of the delivery date.
Please contact us by email at info@thecostumeroom.com with your order number to request a refund.
Only items returned to us in perfect condition with original tags; unworn, unaltered and unwashed can be refunded.
Customers are responsible for the return shipping charges, and it is always best to be sent via a tracked method and retain the proof of postage. Sadly we cannot accept responsibility for any items lost or damaged in transit to us or for any international duties and taxes.
Any returned orders from outside Europe need to be marked: "Returned Goods and No VAT or Duty Due" so that no taxes are levied.
Returns are processed within 5 working days of receipt. Please allow up to an additional 3 to 5 business days for your refund to be processed to your method of payment for the purchase price, once we have received your return.
RETURNS & EXCHANGES
If you wish to exchange an item, this can be done by placing a new order and returning the unwanted item. Once we have received the returned product, the item will be refunded. Please contact info@thecostumeroom.com within 14 days of receipt of delivery to notify us of your exchange.
ORDER CANCELLATION
If you made your order in error and wish to cancel it, please contact us by email at info@thecostumeroom.com as soon as possible with your order number.
Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped.
Please note that if the item has shipped, the order cannot be cancelled.